Frequently asked questions

You can pay inside the app or in cash — whichever is easier for you.

• In the app: GCash, Maya, QR Ph, or a credit/debit card (Visa, Mastercard). All online payments are processed securely through PayMongo — SerbisyoHub never stores your card or wallet credentials.
• Cash: pay the pro directly when the job is done.

Either way, you always see the full quote — labor, travel, and any premiums — before you confirm the booking. No surprise charges after the fact.

Every pro goes through a real verification process before they can accept a single job — not just a form signup:

• A government-issued ID is uploaded and reviewed.
• A liveness check confirms the person matches the ID.
• Our team reviews the submission — and for some trades, a short interview — before the pro is activated.

Only verified pros can take bookings, and their verified status shows on their profile.

Your quote is built from a few transparent parts:

• Labor: the pro's rate for the job — each service has a published price range so you know the ballpark before you book.
• Travel: a distance-based fee that scales with how far the pro travels, plus tolls when they apply.
• Premiums: night, rush-hour, urgent, or severe-weather surcharges apply only when relevant — and they're shown in the quote.
• Parts: added only with your approval before the work proceeds.

A platform fee and 12% VAT are included in the breakdown you see. The price you confirm is the price you pay — providers can't renegotiate after acceptance.

When an urgent booking can't find a pro nearby, the app automatically widens the search radius and keeps looking — you'll see the search continue in real time on the booking screen.

If nobody's free right now, you can schedule the same service for later instead of canceling. And if a job never gets accepted, you're never charged — payment only happens when a pro takes the job.

Yes — you can cancel any time before the pro is on the way, free of charge, straight from the booking screen.

Once a pro is already en route, a partial fee may apply to cover their travel time — the app shows you the amount before you confirm the cancellation, so there are no surprises.

If the pro cancels instead, you're never charged, and the app offers to rematch you with the next nearest verified pro.